Product quality is essential for your applications and installations. To answer your needs, we deliver products of the highest quality, available locally, worldwide.

Today, our “best in class” products come with unrivalled warranty coverage for complete peace of mind, well beyond the industry’s standard. We are proud to offer a solid warranty program for all our heating solutions. When products fail, we repair, replace or refund.

Lifetime Product Warranty

Chemelex warrants all its industrial and building construction heating products, when paid for and properly installed, commissioned, operated and maintained, against faulty workmanship and/or use of defective materials for a period of two (2) years from date of purchase.

In addition, a Pyrotenax Lifetime Warranty Extension is available, see details below.

How You Benefit

Install, test and commission the system using our guidelines.
For warranty extension register the installation online within 30 days from date of installation
As soon as you experience a problem, pick up the phone or send us an email; the sooner we know of the issue, the quicker we can put it right. If you have the warranty document reference, this will really help speed things up, but if you haven’t, don’t worry – we’ll do our best to track it based on the location of the installation.

Then, depending on the type of issue, we’ll either ask you to return the product to us for repair or replacement, or we will send a member of our field service team to repair or replace the product on site.

Make sure you have the required installation documentation available for us as this will help us deliver a speedy resolution to the issue.